Senior Associate, Team Lead – Application Support Engineer

Business Function

DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W).

Responsibilities

Daily Task

  • Support User on Application either Local or Regional
  • Coordinate with user, vendor, local/regional app support or infra for resolving Production/BAU issues on application in timely manner in accordance with criticality
  • Monitoring application downtime
  • Monitoring and close ticket assigned to apps team
  • Support for CR
  • Manage and coordinate with project stakeholder for initiatives or enhancement projects

Weekly Task

  • Support for CR

Monthly Task

  • Support for monthly server reboot

Requirements

  • Understand the system development life cycle
  • Have basic project management knowledge
  • Have basic programming language
  • Have basic database knowledge
  • Have basic IT infrastructure (server, network, firewall, security) knowledge
  • Have minimum 3-5 years working as Application Support (L2)
  • Preferrably have banking knowledge/support banking industry

Lamar Pekerjaan Ini

Baca :  Driver Mobile AREA JKTP

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