Officer – IT Customer Support Officer

About Orica

We are GroundProbe, a global technology leader specialising in real-time solutions for measuring and monitoring geohazards. For 20 years, we have been creating state-of-the-art technologies and software that deliver precise and reliable information. Coupled with expert services and support, we give our customers the certainty they need to make critical decisions, with confidence. Leading mining and civil operators in over 30 countries rely on us to better manage risk, maintain operations and production, and keep people and communities safe.

It’s an exciting time for us. Our cutting-edge technology, continual focus on innovation and enviable culture has won us a long list of awards. Every day we embrace new ways of thinking, and we believe that our people around the world are our most valuable resource.

GroundProbe is part of Orica Monitor, a business stream of Orica.

About the role

The Officer – Service Desk will provide first level Information and Communication Technology supports for GroundProbe offices providing basic user level/ desktop support service and voice related communications to meet both local and global requirements.

What you will be doing

  • Provide first level Information and Communication Technology hardware and software support for GroundProbe employees globally.
  • Be the first point of contact for all Information and Communication Technology request.
  • Escalation of Information and Communication Technology tickets to appropriate levels of support.
  • Work on projects allocated to the information systems team within required deadlines.
  • Conduct employee inductions regarding the Company’s Information and Communication Technology infrastructure and systems.
  • High level customer service skills with the ability to understand the customer’s needs and manage expectations.
  • Windows Domain Management of Active Directory, user accounts, data integrity, file and print services etc.
  • Performing onsite/ offsite/ remote support to a range of IT issues (phone system, networking system, emails, PCs, laptops, phones, printers, etc)
  • Ensure all hardware/software installations and routine upgrades and windows related updates including Antivirus are implemented per Service Level Agreements.
Baca :  Customer Support Dealoka

What you will bring

  • With tertiary or technical qualification – up to 2 years experience post qualification.
  • Intermediate level of technical knowledge: Windows Systems and applications (Windows OS and Office), Active Directory & O365.
  • Comprehend with PC hardware, printers, scanners, computer peripherals and mobile devices.
  • Comprehend with Client PC connectivity – Ethernet, TCP/IP and VPN.
  • Intermediate level of general hardware and software knowledge within a corporate environment.
  • Highly motivated individual, able to identify issues, solve problems unassisted, set priorities and meet deadlines, and be a strong team player.
  • Customer focused and excellent interpersonal and communication skill

What we offer

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

We respect and value all

GroundProbe promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions.

All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.
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