IT Technical Support

Responsibilities:

  • IT Asset Management: Responsible to manage IT asset life cycle processes from planning, procurement, maintaining asset list according to asset life span and new purchase requirement.
  • Employee onboarding & offboarding: To ensure IT asset and services readiness on employee onboarding day and provide IT briefing timely.
  • Employee offboarding: To ensure employee are offboarded timely by revoking system access and services as per offboarding playbook and IT asset collection completion.
  • Providing technical assistance: Assist end-users with IT related issues, such as hardware, software, and network problems.
  • Troubleshooting: Identify and resolve technical issues, with systematic problem-solving techniques.
  • Customer support: Delivery excellent customer service by addressing user concerns and ensuring satisfaction.
  • Installation and configuration: Set up and configure software, hardware, and peripherals for users.
  • Maintenance: Perform routine maintenance and updates on IT equipment and systems
  • Documentation: Keep detailed records of technical issues, solutions, and user request.
  • Training: Provide training and guidance to users on using IT resources effectively.
  • Remote support: Aid users remotely though phone, chat, or remote desktop tools.
  • Hardware repair: Diagnose and repair hardware problems and coordinate repairs with vendors.
  • Security: Assist in ensuring the security of IT systems and data by implementing security protocols and educating users about best practices.
  • Software support: Help users with software installations, updates and troubleshooting.
  • Backup and recovery: Monitor regular data backup schedule daily to ensure continuity to protect against data loss.
  • System Monitoring: Monitor IT system defects to detect and resolve issues proactively.
  • Escalation: Escalate complex and unresolved issues to higher-level support or appropriate teams.
  • SEA Team support: To provide backup to team member in supporting SEA countries as one team.
  • Project Deployment: Main onsite coordinator for all IT project deployment / upgrade / enhancement in the country
  • Stay Updated: Keep up to date with the latest technology trends and developments to provide effective support.
Baca :  Pengemudi (Driver)

Requirements:

Education / Professional Certification

  • Preferable degree graduate in IT related field.

Experience

  • Minimum 4 years, working experience in the 1st level IT support environment.
  • Experience with ITSM is an added advantage.
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
  • Ability to prioritize and manage several milestones and projects efficiently.
  • English speaking / written skill is required: Vital requirement for communication with regional / glob-al support team.

Knowledge / Skills / Other characteristics

  • Independent, self-motivated.
  • Sense of urgency.
  • Ability to communicate with all levels of employee.
  • Good team player.
  • Time flexibility, ability to standby for ad hoc support as and when required.
  • Strong troubleshooting and critical thinking skills

Your ZEISS Recruiting Team: Astrid Annissa Sastaviyana, Yosseano Kuncahyo
Lamar Pekerjaan Ini

Check Also

Business Support

Please note, that we both have a and an on writing Job Posting texts If you would like to draft a version of the job posting text, you can download a Word Template Use words and formulations from throughout the ad to describe responsibilities, requirements or offerings. Headline(Use headline from one of the 6 key

30 comments

  1. vurcazkircazpatliycaz.yd22h8jcXhm9

  2. vurucuteamgeldi.A7qbZjFJ9ei8

  3. daktilogibigibi.cc1RZZGk3C8U

  4. daxktilogibigibi.5aJ5H29IjaKy

  5. xyandanxvurulmus.q6w9aNrLFTOu

  6. xbunedirloooo.Da0pQA8MsAOm

  7. retene xyandanxvurulmus.5zA3id8u1F9K

  8. grudged xyandanxvurulmus.kO9k0W9VRxRy

  9. sektor benim zaten amin evladi vurgunyedim.k739sECINDQp

  10. amciik siteleri yaralandinmieycan.maZGBJc1yoJn

  11. sektor benim zaten amin evladi citixx.JftwXMERbc11

  12. bahis siteleri porn hyuqgzhqt.L6BCYKOT1tZp

  13. bahis porno ewrjghsdfaa.KtMwV9t121Hx

  14. childrens sex wrtgdfgdfgdqq.DrWRUk4jySOC

  15. porno siteleri wrtgdfgdfgdqq.gJbQg3x3L47z

  16. bahis siteleri porn sex incest wrtgdfgdfgdqq.5cBNxf9UImtl

  17. porno hephupx.1bE7z7NIDaJ1

  18. porn sex juljulfbi.QawRr0STBTC6

  19. sexx bjluajszz.Mp8BCKtEcBxg

  20. food porn bxjluajsxzz.5S7R92eGNUZD

  21. seks siteleri 0qbxjluaxcxjsxzz.DKi7izFZC5Tz

  22. seksi siteler pokkerx.0wplg6wfpwk9

  23. porno izle mobileidn.UQ80FU2qOurz

  24. eskort siteleri bingoxx.pxRr8Hf8guWn

  25. sexax 250tldenemebonusuxx.RMojc9rlI0qt

  26. seksi siteler eyeconartxx.Xxf7ghGzrFXN

  27. food porn vvsetohimalxxvc.YyWVks0AievO

  28. pornhub bahis siteleri tthighereduhryyy.7Iu7gyWxJdg

Tinggalkan Balasan

Alamat email Anda tidak akan dipublikasikan. Ruas yang wajib ditandai *