IT Technical Support


  • IT Asset Management: Responsible to manage IT asset life cycle processes from planning, procurement, maintaining asset list according to asset life span and new purchase requirement.
  • Employee onboarding & offboarding: To ensure IT asset and services readiness on employee onboarding day and provide IT briefing timely.
  • Employee offboarding: To ensure employee are offboarded timely by revoking system access and services as per offboarding playbook and IT asset collection completion.
  • Providing technical assistance: Assist end-users with IT related issues, such as hardware, software, and network problems.
  • Troubleshooting: Identify and resolve technical issues, with systematic problem-solving techniques.
  • Customer support: Delivery excellent customer service by addressing user concerns and ensuring satisfaction.
  • Installation and configuration: Set up and configure software, hardware, and peripherals for users.
  • Maintenance: Perform routine maintenance and updates on IT equipment and systems
  • Documentation: Keep detailed records of technical issues, solutions, and user request.
  • Training: Provide training and guidance to users on using IT resources effectively.
  • Remote support: Aid users remotely though phone, chat, or remote desktop tools.
  • Hardware repair: Diagnose and repair hardware problems and coordinate repairs with vendors.
  • Security: Assist in ensuring the security of IT systems and data by implementing security protocols and educating users about best practices.
  • Software support: Help users with software installations, updates and troubleshooting.
  • Backup and recovery: Monitor regular data backup schedule daily to ensure continuity to protect against data loss.
  • System Monitoring: Monitor IT system defects to detect and resolve issues proactively.
  • Escalation: Escalate complex and unresolved issues to higher-level support or appropriate teams.
  • SEA Team support: To provide backup to team member in supporting SEA countries as one team.
  • Project Deployment: Main onsite coordinator for all IT project deployment / upgrade / enhancement in the country
  • Stay Updated: Keep up to date with the latest technology trends and developments to provide effective support.
Baca :  Pengemudi (Driver)


Education / Professional Certification

  • Preferable degree graduate in IT related field.


  • Minimum 4 years, working experience in the 1st level IT support environment.
  • Experience with ITSM is an added advantage.
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
  • Ability to prioritize and manage several milestones and projects efficiently.
  • English speaking / written skill is required: Vital requirement for communication with regional / glob-al support team.

Knowledge / Skills / Other characteristics

  • Independent, self-motivated.
  • Sense of urgency.
  • Ability to communicate with all levels of employee.
  • Good team player.
  • Time flexibility, ability to standby for ad hoc support as and when required.
  • Strong troubleshooting and critical thinking skills

Your ZEISS Recruiting Team: Astrid Annissa Sastaviyana, Yosseano Kuncahyo
Lamar Pekerjaan Ini

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