IT Application Support

  • To understand the system design and problem investigation, problem identification, root analysis, solution definition for the second level of support
  • Attend customer support requests for questions or problems on App Support
  • Diagnose problems in several areas including operating system, application server, network, database and security
  • Diagnose, solve problems, and identify solutions to solve problems
  • Ensure smooth workflow processes and achievement of service level commitments
  • Communicating with customers for application deployment and support
  • Communicate and work closely with the Product Team about reported issues or required improvements to the software
  • Create application performance and status reports
  • Ticket resolve according to SLA
  • Bachelor’s Degree in Computer Science/Information Technology.
  • Have a minimum of 1-year working experience in the related field
  • Understand the basics of Linux Server is a must
  • Have analytical skills including the ability to identify problems and solve problems
  • Understand database concepts & SQL Language, and also have JSP, ASP, MSSQL, Web Server skills
  • Understand operating system, Network, troubleshooting and firewall technology
  • Understand the OSI layer & SFTP server – client
  • Have knowledge in IT operations and the role of sysadmins to form strategies in the entire integration and deployment process
  • Have experience configuring web and application servers
  • Have good communication skills both orally and in writing because he will work with various teams
  • Have own initiative, able to work independently, collaboratively with people at various levels
  • Able to work individually and in team
  • Able to work under pressure
  • Medical / Health Insurance

Entry Level / Junior, Apprentice IT and Software Information Technology / IT 1 opening Bachelor’s degree graduate

Baca :  Accounting – Magang

3Dolphins.ai was developed by PT InMotion Inovasi Teknologi (InMotion) to help businesses accelerate their digital customer experience. Built as enterprise, cloud, or on-premise solutions, our approach enables seamless collaboration between technology and people.InMotion (PT. InMotion Inovasi Teknologi) is an Indonesia-based technology company with primarily focus is helping businesses to thrive customer experience using new technologies and customer-facing channels. We served many industries such as Finance, Automotive, Online Travel, Education, Public Sector, and etc.
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