INTERNSHIP-IT Apps Support Service Management Intern

ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solutions by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their business nationwide and beyond.

Our main product is the transaction behind every banking transaction for both physical transactions and digital transactions. Kindly check our product here:

This position will report directly to the Senior IT PMO Manager.

Main Function

  • Document controller for related deployment activity
  • Make MoM and FU meeting agreement result, internal & external app support
  • create draft document SOP

Job Responsibilities

Leadership

  • Manage documentation of application handover process

Customer Service & Relationship ManagementFollow up all shareholder regarding meeting agreement Operation Management

  • Create MoM for all meeting
  • Support the manager in managing ticket and reporting ticket
  • Support the manager on creating SOP documentation

Good Corporate Governance

  • Risk/Finding audit to be fulfilled
  • Ensure staff are informed and trained to support good corporate governance in their specific areas

Knowledge

  • Knowledge about ITIL Framework
  • Knowledge about Project Management

Technical Skill

  • High level IT knowledge

Non-Technical Skills

  • Project management (deadline, priority, urgency)
  • Communication
  • Ms excel & power point
  • Team work
  • High initiative
  • Fast learner
  • Positive vibes

Experience

  • Last year student/fresh graduate student

Qualification

D3 / S1 All Major

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