Scope of Work
Business as Usual : * Manage, maintain, and repair all problems related to technology experienced by users, both hardware (PC, Notebook, Printer, and Other End User Peripherals), software and standard Office Applications
- Collaboration with all parties to build awareness of the use of data-related technology, virus attacks, application use etc
- Collaboration with all parties in the process of analyzing obstacles or problems to get to the causes.
- Ensuring that all devices (hardware and software) and applications used meet the standards set by the head office company.
- Installing, setting, and configuring technology devices in locations including the application of new technology
- Report all possibilities that will be potentially dangerous in the use of technology.
Support Go Live Application : * Providing technology-related services for live project preparation starting from Operational Readiness Test ORT, UAT, outreach, cut off and others activity in Support Go Live Application
- Support during the live project.
- Supporting projects (business and regulatory projects) carried out at HO in the implementation stage for branches.
Personnel Specification :
- D3 Diploma or S1 Degree in Computer Science and Other Related Discipline Science
- Minimum Experience 1 Year in Desktop Support Engineer, IT Support Operation, IT Helpdesk
- Understand and be able to Troubleshoot related to IT Infrastructure such as End User Computing Devices, Network Devices, Server Room Devices, etc.
- Able to improve the SLA of technology-based (Ticketing Systems and Other Related Systems)
- Can perform tasks through remote processes and onsite visits to several branches.
- Willing to provide support on Saturdays (half-day) and support go-live applications after office hours.
- Having loyalty and a sense of responsibility in performing tasks
- Fast Learning, discipline, proactive attitude, and positive thinking
- Knowledge about Financing Company Business Process (Point Plus)
- Knowledge about ITIL or IT service Management concept (Certified is Point Plus)
- Can Join Quickly…!